After-sales service is the most concerned issue for customers besides the machine itself. Some customers find various problems after purchasing the machine: the machine cannot operate normally, the products produced are not up to standard and other common problems. Some customers have no relevant production experience. If there is no professional engineer to guide the machine assembly and production process, it will be difficult to move forward. Even the best machine is just a pile of scrap iron. And our engineers not only have rich experience, but also have a serious and responsible working attitude. Some of them have been in foreign countries for a long time and are responsible for the maintenance and after-sales of customers.
When the epidemic is raging at home and abroad, even in the face of various difficulties, we are actively solving problems from the perspective of customers. The engineers are fully armed and go to debug the equipment in person. Some cannot go to the site in person due to national policy reasons. Our engineers are online 24 hours a day. Service, solve problems meticulously and patiently, and help customers to produce smoothly.
As an after-sales engineer, he is not only faced with specific questions about product performance and application from customers, but also has professional and strong technical knowledge. Therefore, our engineers are always in a state of learning, constantly updating and filling their own knowledge reserves. Constantly enrich your knowledge reserve and ability to solve new problems, enrich your knowledge and improve your ability to solve problems.
The most precious resource in the world is trust. To win the trust of others, we must fulfill our promises and make greater efforts to protect this trust. The economic outlook is full of variables. We must work hard to maintain the trust of our customers and improve our services.
Post time: Feb-27-2023